Cradlewise Smart Crib is warrantied against any manufacturing defect for a period of 1 year on the mechanical and electronic part(s).
In case of any manufacturing defect (specified below) within 1 year of purchase, the crib will be repaired or replaced with an identical product. In case of any manufacturing defect after the first year, the repair will be done at an extra fee, subjected to the respective component(s) or part(s).
To initiate the warranty claim process, please contact us at +1(888) 717-2735 or email us at support@cradlewise.com with a clear description of the problem, associated pictures, and a copy of the purchase invoice. Your failure to comply with these claim submission instructions may void this Warranty. Cradlewise reserves the right, in our sole discretion, to require photographs, further information, or descriptions, or to physically inspect the products prior to accepting a particular claim under this Warranty.
Once the claim has been verified, Cradlewise will, at its own discretion repair, replace, or give a refund as per the Terms and Conditions of the warranty.
If you believe you’ve received a damaged or defective product or any missing component, the first thing you do is contact our customer support at +1(888) 717-2735 or email us at support@cradlewise.com. If we determine the product failed under warranty we will replace it for you at no extra cost.