Cradlewise Warranty and Protection Plan

Cradlewise Limited Warranty

Cradlewise Smart Crib is warrantied against any manufacturing defect for a period of 1 year on the mechanical and electronic part(s).

In case of any manufacturing defect (specified below) within 1 year of purchase, the crib will be repaired or replaced with an identical product. In case of any manufacturing defect after the first year, the repair will be done at an extra fee, subjected to the respective component(s) or part(s).

Terms & Conditions Of Warranty:

• Cradlewise offers a limited warranty of 1 year on the mechanical and electronic part(s).
• Warranty is applicable only to the original purchaser of genuine Cradlewise product(s) purchased from https://cradlewise.com (Authorized website).
• Claim made other than for the benefit of the original purchaser will not be applicable.
• Warranty on the Crib will be available only in case of product failure due to a manufacturing defect.
• Warranty will be available only under the proper use of the product.
• If any of the part(s) or components are missing, we will only replace the respective component and not the whole crib.
• Please retain the original box/package of your Cradlewise Smart Crib. You’ll need to re-pack the unit to make a refund claim, without it, Cradlewise reserves the right to reject any claim under this warranty.
• Warranty Claims will be reviewed within 72 hours of raising a request.
• If the claim has been verified, Cradlewise will either repair or if a repair is not possible, ship a replacement to the customer.
• Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period. A repair will be coordinated, or a replacement will be sent within 7 days of verifying the claim.
• The final decision on the warranty will be made by Cradlewise Inc.
• Disputes, if any, are subject to the respective state jurisdiction(s) only.

Disclaimer:

• The color of the product may vary slightly compared to the picture displayed on your screen. This is due to lighting, pixel quality, and color settings.
• Any defect detected is to be reported within 7 days of the delivery.
• Please check if the product will fit through the entrance(s) and door(s) of the premises.
• The product is designed to be DIY (Do-It-Yourself) & the assembly of the product will not be full filled by Cradlewise
• In case the product appears to lack shine, wiping the surface with a cloth will help clear the surface of dust particles
• The manufacturer reserves the right to assess the defect and accordingly offer repair or replacement of the product.

Warranty Claim Process:

To initiate the warranty claim process, please contact us at +1(888) 717-2735 or email us at support@cradlewise.com with a clear description of the problem, associated pictures, and a copy of the purchase invoice. Your failure to comply with these claim submission instructions may void this Warranty. Cradlewise reserves the right, in our sole discretion, to require photographs, further information, or descriptions, or to physically inspect the products prior to accepting a particular claim under this Warranty.

Once the claim has been verified, Cradlewise will, at its own discretion repair, replace, or give a refund as per the Terms and Conditions of the warranty.

If you believe you’ve received a damaged or defective product or any missing component, the first thing you do is contact our customer support at +1(888) 717-2735 or email us at support@cradlewise.com. If we determine the product failed under warranty we will replace it for you at no extra cost.

CradlewiseProtect Protection Plan

CradlewiseProtect protection plan has a comprehensive coverage of 2 years, apart from extending the limited warranty, it also offers additional coverage that are not part of the limited warranty. Detailed below,

Terms and Conditions of Protection Plan:

• CradlewiseProtect Protection Plan is available only to the original purchaser of the Cradlewise Smart Crib purchased from our authorized website.
• The protection plan period starts from the date of delivery of the Cradlewise Smart Crib.
• The CradlewiseProtect Protection Plan provides coverage for two years from the date of delivery.
• CradlewiseProtect Protection plan can be purchased within 100 days of delivering the crib.
• The plan covers the following on top of Cradlewise Limited Warranty
• Replacement of damaged mesh.
• Repairs of chips and breaks.
• Replacements of mechanical or electrical components.
• The protection plan does NOT cover:
• Cleaning, periodic checkups, or preventive maintenance of Cradlewise Smart Crib.
• Any parts requiring replacement or repairs due to normal wear and tear unless tied to a Mechanical/Electrical Breakdown covered under this Agreement, and any parts or items normally designed to be periodically replaced by you during the life of the Cradlewise Smart Crib Product, including but not limited to fitted sheets, mattress, mattress covers, etc.
• Any damage caused by unauthorized repair or modifications.
• Any damage caused by acts of nature, such as fire, flood, or earthquake.
• Any loss arising out of the unauthorized access or use of any system, software, hardware, or firmware, or any modification, reprogramming, destruction, or deletion of data or software by any means.
• The plan is transferable to a new owner if the original purchaser sells or gifts the Cradlewise Smart Crib. The new owner must provide the order ID and original purchaser's email ID while claiming.
• If you return your product within our 100-night-free-trial return policy, your plan will be automatically canceled, and the full amount will be refunded.
• Any repair or replacement under the CradlewiseProtect Protection Plan will not extend the original period of the limited warranty, nor will it constitute the beginning of a new limited warranty period.

Disclaimer:

• The color of the product may vary slightly compared to the picture displayed on your screen. This is due to lighting, pixel quality, and color settings.
• Any defect detected is to be reported within 7 days of the delivery.
• Please check if the product will fit through the entrance(s) and door(s) of the premises.
• The product is designed to be DIY (Do-It-Yourself) & the assembly of the product will not be full filled by Cradlewise
• In case the product appears to lack shine, wiping the surface with a cloth will help clear the surface of dust particles
• The manufacturer reserves the right to assess the defect and accordingly offer repair or replacement of the product.

Warranty Claim Process:

To initiate the warranty claim process, please contact us at +1(888) 717-2735 or email us at support@cradlewise.com with a clear description of the problem, associated pictures, and a copy of the purchase invoice. Your failure to comply with these claim submission instructions may void this Warranty. Cradlewise reserves the right, in our sole discretion, to require photographs, further information, or descriptions, or to physically inspect the products prior to accepting a particular claim under this Warranty.

Once the claim has been verified, Cradlewise will, at its own discretion repair, replace, or give a refund as per the Terms and Conditions of the warranty.

If you believe you’ve received a damaged or defective product or any missing component, the first thing you do is contact our customer support at +1(888) 717-2735 or email us at support@cradlewise.com. If we determine the product failed under warranty we will replace it for you at no extra cost.