Cradlewise Return and Cancellation Policy

We understand that welcoming a new addition to your family is an exciting journey, and sometimes things don't go as planned. That's why we offer a generous 60-night trial period. Your 60-night trial begins from the day you place your baby in our crib, not when the crib is shipped. If, during this period, you find that our crib isn't the perfect fit for your family, please let us know by completing the form below. Once your return is confirmed, we'll arrange a hassle-free pickup and provide you with a full refund.

Returning your Cradlewise
Canceling your Cradlewise order
Exceptions to 60 Nights Risk-free Trial Offer
Returning your Cradlewise Accessories

Returning your Cradlewise

Returns are only accepted within the 60-day trial window. If you're still within your 60-night trial and wish to initiate a return, please use the form provided. We ask that you include images of the crib to ensure it's in good physical condition.
The disassembly and repackaging of the crib are your responsibility as the purchaser and will not be handled by Cradlewise. All crib returns must be shipped back in the original packaging to safeguard the product during transportation. If you no longer have the original box, a replacement can be purchased for a non-refundable fee of $70 + tax to facilitate the return. We strongly recommend watching our instructional video for step-by-step guidance on disassembling your crib.
Once your return request is approved, our Cradlewise Support Team will arrange a convenient pick-up, free of charge. Please ensure that the return is shipped within 14 days of your request's confirmation. Failure to meet this timeframe will result in the invalidation of your request.
After your crib reaches our fulfillment center and undergoes inspection, we will confirm the status of your refund. Please allow 2-3 weeks after your return is delivered for this inspection process to be completed.
Refunds will be issued to the original form of payment. Failure to adhere to our return instructions may result in a delay in refund processing and potential deductions.

Canceling your Cradlewise order

Cancellations are accepted at any time between the purchase date and the generation of your tracking information. Once tracking information is generated, you will need to follow our return process.

Exceptions to 60 Nights Risk-free Trial Offer

Cribs outside the contiguous United States do not qualify for free return shipping. In such cases, the crib owner is responsible for all associated shipping costs, custom fees, and duties.

Upon inspection, the crib

Be in good condition, free from improper use or physical damage.
Have electronics and mechanical parts in good condition, intact, and handled with care.
Be free from severe liquid spillage, stains, dirt, or damage during the inspection.

Returning your Cradlewise Accessories

Fitted sheets, mattress covers, and accessories return requests must be submitted within 30 days of the delivery date to qualify for a refund. Swatches are non-refundable.
The crib cannot be used after the trial ends and a request to return for a refund has been made. If the crib is continued to be used after the trial period, your return for refund request may be denied.
A return label will be provided free of charge, and the return must be shipped within 7 days of request confirmation.
Once the return is received at our fulfillment center, a refund will be initiated to your original payment method. Please allow 1-2 weeks after your return is delivered for this inspection process to be completed.

If you believe you've received a damaged or defective product or any missing component, contact the Cradlewise Support Team at support@cradlewise.com within 7 days of delivery. If the product is determined to have failed under warranty, we will promptly replace it at no extra cost.