Careers - Cradlewise - customer success associate

We're updating our pricing on April 1. A note from our founders.

An important message from our co-founders, Radhika and Bharath

March 21, 2023

Dear Cradlewise Family,

We've made a difficult decision to reduce the savings on advance orders of the Cradlewise Smart Crib, effective Saturday, April 1.

As the owners of a growing business and parents of two kids, it’s not a decision we take lightly. Cradlewise is on a mission to provide more families with the tools and support they need to get more sleep. Part of that commitment means continuing to provide the best possible experience for our community.

I know you must be sick and tired of hearing about “inflation” and “supply chain” issues. We are, too! With the cost of raw materials like aluminum and wood up by 25%, coupled with rising warehouse costs, adjusting savings is a step that we need to take to continue to build the best possible product, and deliver it on time to the families we serve.

We are committed to producing the highest-quality product for your baby. Crafted with sustainable materials and certified safe for your little one and your home, Cradlewise is GREENGUARD Gold certified. In addition to the world-class engineering powering the crib, our team is also available to support your sleep journey every step of the way. (We're also there if you just need a pep talk at 3 a.m.)

So what’s changing? Our current retail price will remain fixed at $1,999. But starting in April, we will be reducing the savings on advance orders from $100 to $50 for each month.

For example, if you plan your order one month ahead, the new price would be $1,949 compared to $1,899. The lowest price will be $1,699 instead of the current price of $1,399.

Thank you for being part of the Cradlewise community. We remain steadfast in our commitment to transparency and helping families every step of the way. We will continue to honor the current pricing structure through March 31, 2023.

For any questions or concerns, please click on the chat icon on your bottom right corner.

With love,

Radhika and Bharath Patil
Cradlewise founders

Customer Success Associate

2+ years experience, Bangalore

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Position Summary

2+ years of relevant experience with North American customers. Solve our customers pain points.
You will address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction.
Demonstrate the value of Cradlewise to our customers every day by providing amazing customer support.
Go above and beyond in our quest to help babies and parents sleep better.

What makes you a great fit for this role

You'll be improving & responsible for

Build & strengthen customer relationships.
Listen, empathize and help customers achieve their goals.
Manage incoming chats and emails and handle appropriate follow-up chats and emails.
Address, resolve and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction.
Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquiries.
Demonstrate the value of Cradlewise to our customers every day by providing amazing customer support.

Desired experience

2+ years of relevant experience with North American customers.
Mad multi-tasking skills.
Exceptional English communication skills, especially written.
A positive, polite, confident, sincere, and friendly disposition.
The ability to solve problems & to think quickly on your feet.
The ability to stay calm, cool, and collected during stressful customer interactions.
Flexibility – we’re growing and evolving, and you’ll need to come along for the ride.
An eye for detail.
Knowledge of CRM is a plus.