Sold out till July 2022. Orders open for August 2022 & later. 100 Nights Risk-Free Trial.
Customer Success Associate
2+ years experience, Bangalore
Position Summary
- 2+ years of relevant experience with North American customers. Solve our customers pain points.
- You will address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction.
- Demonstrate the value of Cradlewise to our customers every day by providing amazing customer support.
- Go above and beyond in our quest to help babies and parents sleep better.
What makes you a great fit for this role
You'll be improving & responsible for
- Build & strengthen customer relationships.
- Listen, empathize and help customers achieve their goals.
- Manage incoming chats and emails and handle appropriate follow-up chats and emails.
- Address, resolve and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction.
- Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquiries.
- Demonstrate the value of Cradlewise to our customers every day by providing amazing customer support.
Desired experience
- 2+ years of relevant experience with North American customers.
- Mad multi-tasking skills.
- Exceptional English communication skills, especially written.
- A positive, polite, confident, sincere, and friendly disposition.
- The ability to solve problems & to think quickly on your feet.
- The ability to stay calm, cool, and collected during stressful customer interactions.
- Flexibility – we’re growing and evolving, and you’ll need to come along for the ride.
- An eye for detail.
- Knowledge of CRM is a plus.
Academic qualifications
- Bachelor’s/Masters degree