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Customer Success Associate

2-5 years experience, Bengaluru

2 to 5 years of relevant experience with North American customers. Solve our customer's pain points.
You will address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction.
Demonstrate the value of Cradlewise to our customers every day by providing amazing customer support.
Go above and beyond in our quest to help babies and parents sleep better.

Build & strengthen customer relationships.
Listen, empathize and help customers achieve their goals.
Manage incoming chats and emails and handle appropriate follow-up chats and emails.
Address, resolve and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction.
Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquiries.
Demonstrate the value of Cradlewise to our customers every day by providing amazing customer support.

Mad multi-tasking skills.{.mb-4 .ml-4}.
Exceptional English communication skills, especially written.
A positive, polite, confident, sincere, and friendly disposition.
The ability to solve problems & to think quickly on your feet.
The ability to stay calm, cool, and collected during stressful customer interactions.
Flexibility – we’re growing and evolving, and you’ll need to come along for the ride.
An eye for detail.
Knowledge of CRM is a plus.