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Customer Success Associate

2+ years experience, Bangalore

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Position Summary

  • 2+ years of relevant experience with North American customers. Solve our customers pain points.
  • You will address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction.
  • Demonstrate the value of Cradlewise to our customers every day by providing amazing customer support.
  • Go above and beyond in our quest to help babies and parents sleep better.

What makes you a great fit for this role

You'll be improving & responsible for

  • Build & strengthen customer relationships.
  • Listen, empathize and help customers achieve their goals.
  • Manage incoming chats and emails and handle appropriate follow-up chats and emails.
  • Address, resolve and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction.
  • Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquiries.
  • Demonstrate the value of Cradlewise to our customers every day by providing amazing customer support.

Desired experience

  • 2+ years of relevant experience with North American customers.
  • Mad multi-tasking skills.
  • Exceptional English communication skills, especially written.
  • A positive, polite, confident, sincere, and friendly disposition.
  • The ability to solve problems & to think quickly on your feet.
  • The ability to stay calm, cool, and collected during stressful customer interactions.
  • Flexibility – we’re growing and evolving, and you’ll need to come along for the ride.
  • An eye for detail.
  • Knowledge of CRM is a plus.

Academic qualifications

  • Bachelor’s/Masters degree

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