Customer Success Associate
2-5 years experience, Bengaluru
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Position Summary
- 2 to 5 years of relevant experience with North American customers. Solve our customer's pain points.
- You will address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction.
- Demonstrate the value of Cradlewise to our customers every day by providing amazing customer support.
- Go above and beyond in our quest to help babies and parents sleep better.
You'll be improving & responsible for
- Build & strengthen customer relationships.
- Listen, empathize and help customers achieve their goals.
- Manage incoming chats and emails and handle appropriate follow-up chats and emails.
- Address, resolve and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction.
- Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquiries.
- Demonstrate the value of Cradlewise to our customers every day by providing amazing customer support.
Desired experience
- Mad multi-tasking skills.{.mb-4 .ml-4}.
- Exceptional English communication skills, especially written.
- A positive, polite, confident, sincere, and friendly disposition.
- The ability to solve problems & to think quickly on your feet.
- The ability to stay calm, cool, and collected during stressful customer interactions.
- Flexibility – we’re growing and evolving, and you’ll need to come along for the ride.
- An eye for detail.
- Knowledge of CRM is a plus.
Academic qualifications
- Bachelor’s/Masters degree
What We Offer
- Competitive salary.
- Fast professional growth: significant responsibility for your project.
- Opportunity to apply in practice and rapidly grow your knowledge.
- Competitive salary and additional benefits which will grow with the company.
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