Shipping Terms & Conditions

Please read these terms and conditions ("Terms") carefully. These terms and conditions constitute a legally binding agreement between the "Company" and the "Customer". "Company" shall mean Cradlewise Inc.("We" or "Us" and their connotations) and "Customer" shall mean the individual or entity for which the Company is rendering its services.

  • Terms & Conditions
  • International Shipping Limitations
  • Privacy
  • Contact

Terms & Conditions

  • The shipment timeline is determined by the options you choose at the time of purchase, and the options available here are dictated by stock availability. The price of the crib decreases incrementally the further the delivery month is from the order purchase date, up to a maximum of 6 months.
  • Cradlewise is not responsible for delays caused by shipping carriers beyond the stated delivery timelines. Late deliveries by carriers do not constitute grounds for a refund or partial refund.
  • Cradlewise does not charge for standard ground forward shipping. You may be charged a Reverse Shipping Fee for returns. Please see our Return Policy for more details.
  • If a customer requests to cancel an order after tracking information has been shared, the order is considered in-transit and the customer remains subject to the applicable Reverse Shipping Fee per the Return Policy.
  • The product is shipped only to the original purchaser of genuine Cradlewise product(s) purchased from https://cradlewise.com (Authorized website).
  • Purchases from a third-party website will not be validated.
  • The purchase will be validated and shipped only to customers in the contiguous United States and to shipping areas within Australia, Canada, and India.
  • Cradlewise does not currently ship to the following U.S. territories or States: Alaska, Hawaii, American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and U.S. Virgin Islands.
  • Additionally, Cradlewise does not ship to PO Box addresses. If you are unsure if we service your address, please get in touch with customer service.
  • Cradlewise does not currently ship to the following Canadian territories or provinces: the Yukon, the Northwest Territories, and Nunavut. Additionally, shipping may be unavailable in other regions of Canada.
  • Cradlewise currently ships to the following Australian states only: New South Wales (NSW), Victoria (VIC), Queensland (QLD), and South Australia (SA). We do not ship to other Australian states or territories at this time. If you are unsure whether we service your address, please contact customer service before placing your order.
  • Please retain the original box/package of your Cradlewise Smart Crib. You will need to re-pack the unit for returns or warranty claims.
  • If the shipping box is damaged upon delivery, the damage must be reported to Cradlewise within 7 days of delivery, along with photographs clearly showing the damage. Failure to report box damage within this window may result in the customer being responsible for the cost of a replacement box should the unit need to be returned or a warranty claim initiated.
  • Public Holidays: Cradlewise Australia does not ship on Victorian or Australian Public Holidays.
  • These terms and conditions are in addition to the Standard Conditions of Terms of Services, Warranty, and Return policies.
  • Cradlewise, Inc. reserves the right to make changes to this policy at any time without notice.

International Shipping Limitations

  • 1. Each item in your order is sold by https://cradlewise.com (Authorized website). When ordering from https://cradlewise.com (Authorized website), the recipient is the importer of record and must comply with all laws and regulations of the destination country.

    • Cradlewise currently ships within the contiguous United States, Australia, Canada and India. Please note the following guidelines:

      2. Shipping Regions:

    • United States Store: Orders placed through the US store will only ship within the contiguous United States.
    • Canada Store: Orders placed through the Canada store will only ship within Canada.
    • India Store: Orders placed through the India store will only ship within India
    • Australia Store: Orders placed through the Australia store will only ship within Australia
    • Cradlewise does not offer international shipping outside of these regions.

      3. Import Fees for International Shipping:

    • Cradlewise does not ship internationally. However, if products are forwarded outside the US, Australia, Canada or India through a third party, those items may be subject to taxes, customs duties, and fees levied by the destination country ("Import Fees").

      4. Importer's Responsibility:

    • The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees, the clearance of merchandise, and the process and remittance of the actual Import Fees for such items.

      5. Obtaining Import Fee Details:

    • For details regarding the actual Import Fees or to obtain documentation or receipts related to customs clearance, you may contact the designated freight forwarders specified in your shipment confirmation.
  • 6. For products used outside the country of original shipment by the Company (i.e., outside the contiguous United States, Australia Canada or India), any manufacturer's warranty will be void. If the product is damaged during transit to an international location, we will not be able to replace or service the product under any circumstances.
  • 7. Cradlewise 60 Nights Trial Policy will not be applicable for orders that are taken outside of the contiguous United States, Australia, Canada or India.
  • 8. Manufacturer service options (Mobile Applications) may not be available.
  • 9. Product manuals, Instructions, and Safety Warnings may not be in the destination country's languages.
  • 10. The products (and accompanying materials) may not be designed in accordance with the Standards, Specifications, and Labeling requirements of the destination country.
  • 11. You are responsible for ensuring the product can be lawfully imported to the destination country.

Privacy

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities. Authorities also require the value of the product to be stated directly on the package.

Contact

If you have any questions about these Terms, don't hesitate to get in touch with us by email or postal mail at the following address:

Name: Cradlewise Inc.

Phone number: +1 (888) 717-2735

Email: support@cradlewise.com

Address: 40087 Mission Blvd, #391 Fremont, CA 94539, USA