Cradlewise Return and Cancellation Policy
We understand that welcoming a new addition to your family is an exciting journey, and sometimes things don't go as planned. That's why we offer a generous trial period. Your 60-night trial begins from the day you place your baby in our crib. If, during this period, you find that our crib isn't the perfect fit for your family, please let us know by completing the form below. Once your return is confirmed, we'll arrange a hassle-free pickup.
- Returning your Cradlewise
- Exceptions to 60 Nights Trial Offer
- Returning Cradlewise Accessories
- Canceling your Cradlewise order
Returning your Cradlewise
Customers have 60 nights from the first use date or within 120 days of the Cradlewise Smart Crib being delivered, whichever comes first, to request a return of their Cradlewise Smart Crib for a refund.
- Once a request is confirmed, we will provide a pre-paid shipping label. A $125 return shipping fee (varies by country) will be deducted from the refund. The $125 return shipping fee applies only to change-of-mind trial returns. If your product is defective or does not meet guarantees, returns are free of charge and fully refunded. For customers with addresses in Australia, but outside our standard shipping zones, customers may be responsible for additional shipping costs to return the Cradlewise for a refund.
- You must submit a return request within the given return period using the provided form. We may request images to confirm the crib is in good condition.
- The crib cannot be used after the trial ends. If the crib continues to be used after the trial period, the return request may be denied.
- Disassembly and repackaging are the customer’s responsibility. Cradlewise does not handle this process.
- The crib must be returned in its original packaging. If you no longer have the original box, a replacement can be purchased for $199 (varies by country). Additional shipping charges may apply if your address is outside our standard shipping zones.
- Returns must be shipped within 14 days of confirming the request or within one week of receiving the return box. Failing to meet this timeframe will invalidate the request.
- Customers assume all risks of loss or damages when shipping returns. We strongly recommend watching our instructional video for step-by-step guidance.
- Once received at our fulfillment center, the crib will undergo an inspection. Please allow 2-3 weeks for processing.
- Refunds will be issued to the original payment method. Delays or deductions may apply if return instructions are not followed.
- Accessories (e.g., sheets, mattress covers, etc.) ordered in addition to ones included with the Cradlewise Smart Crib are non-refundable. This does not apply to the standard accessories included with each crib purchase, which are covered under the crib's return policy.
To be eligible for a refund, upon inspection, the crib must:
- Be in good condition, free from improper use or damage.
- Have intact electronics and mechanical parts.
- Be free from stains, spills, dirt, or damage.
- Include all original parts and materials.
Failure to meet these conditions may result in denial of a refund or deductions.
Cradlewise reserves the right to modify these policies at any time without notice.
Exceptions to 60 Nights Trial Offer
- Cribs can only be returned from the original shipping country.
- Example: Cribs shipped within the contiguous U.S. cannot be returned if used outside this region.
- Cribs purchased outside the contiguous U.S., Australia, India or Canada are not returnable.
- Cribs purchased from other retailers or third-party sellers are subject to that retailer's/Sellers own return policy, which may differ from the policy outlined on our website. For more information about return terms, please contact the retailer directly.
Returning Cradlewise Accessories
- Fitted sheets, mattress covers, mesh, and other accessories ordered in addition to ones included with the Cradlewise Smart Crib are non-returnable after delivery.
- Swatches cannot be returned.
- If an accessory has a quality issue, report it within 30 days of delivery at support@cradlewise.com
Canceling your Cradlewise order
Cradlewise Smart Crib Orders
- You may cancel your order before it ships. A $79 cancellation fee will apply.
- Once shipped, orders cannot be canceled.
- Contact support@cradlewise.com before your order ships to request a cancellation.
Accessories
- You may cancel accessory orders before receiving tracking information for a full refund.
- If tracking info has been issued, refer to the return policy for accessories.
If your product is damaged or defective, please email support@cradlewise.com as soon as possible for help.